3 Days
Understanding of the ITIL Foundation course
- Introduction to service strategy
- Service strategy principles
- Service strategy processes
- Governance
- Organizing for service strategy
- Technology considerations
- Implementing service strategy
- Service strategy challenges, critical success factors and risks
You will learn how to:
- Analyze principles, techniques, and relationships to create SS
- Identify the purpose, scope, and objective of each SS process
- Assess IT governance to set strategy, and leverage governance frameworks and bodies
- Determine IT application opportunities
- The ability to recall, recite, name, and understand the meaning of ITIL terminology and basic practice fundamentals.
- The ability to use the practices and concepts in a situation or unprompted use of an abstraction.
- The ability to create patterns or structure from composite elements to achieve a new meaning or outcome.
This course prepares you for the following Certification:
- ITIL Intermediate Qualification: Service Strategy certificate
