3 Days
An Understanding of the ITIL Foundation course
- Introduction to continual service improvement
- Continual service improvement principles
- Continual service improvement process
- Continual service improvement methods and techniques
- Organizing for continual service improvement
- Technology considerations
- Implementing continual service improvement
- Challenges, critical success factors and risks
What you will learn:
- Service management as a practice and CSI principles, purpose, and objective
- How all CSI processes interact with other service lifecycle processes
- Sub-processes, activities, methods, and functions used in each of the CSI processes
- Roles and responsibilities within CSI and the activities and functions to achieve operational excellence
- How to measure CSI performance
- Technology and implementation requirements in support of CSI
- Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with CSI
This course prepares you for the following certifications:
- ITIL Intermediate Qualification: Continual Service Improvement certificate
