In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You'll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations. You will gain the knowledge and skills to plan, implement, and optimize IT service transition processes in this ITIL Service Lifecycle: Service Transition training. This Intermediate Service Transition training focuses on the process and practice elements and management techniques required to build, test and implement products and services.
3 Days
- Introduction to service transition
- Service transition principles
- Service transition processes
- Managing people through service transitions
- Organizing for service transition
- Technology considerations
- Implementing and improving service transition
- Challenges, critical success factors and risks.
What you will learn:
- Importance of service management as a practice concept and service transition principals, purpose, and objectives
- How all processes in ITIL service transition interact with other service lifecycle processes
- Sub-processes, activities, methods, and functions used in each of the ITIL service transition processes
- Roles and responsibilities within ITIL service transition and the activities and functions to achieve operational excellence
- How to measure ITIL service transition
- Technology and implementation considerations surrounding ITIL service transition
- Challenges, critical success factors, and risks associated with ITIL service transition
ITIL Expert Qualification: Service Transition Certificate
What to learn next?
