3 Days
- Introduction to service transition
- Service transition principles
- Service transition processes
- Managing people through service transitions
- Organizing for service transition
- Technology considerations
- Implementing and improving service transition
- Challenges, critical success factors and risks.
What you will learn:
- Importance of service management as a practice concept and service transition principals, purpose, and objectives
- How all processes in ITIL service transition interact with other service lifecycle processes
- Sub-processes, activities, methods, and functions used in each of the ITIL service transition processes
- Roles and responsibilities within ITIL service transition and the activities and functions to achieve operational excellence
- How to measure ITIL service transition
- Technology and implementation considerations surrounding ITIL service transition
- Challenges, critical success factors, and risks associated with ITIL service transition
ITIL Expert Qualification: Service Transition Certificate
