2 Days
ITIL foundation V3 equivalent, V3 or 2011 is a mandatory requirement
- Service Management Concepts
- Guiding Principles
- Service improvement Approach
- Organizational Change Management (OCM)
- Metrics and Measurements
- Communication
What you will learn:
- Understand how to define services in terms of value, cost, outcomes and risk
- Using the guiding principles of service improvement
- Anchoring programmes to the service improvement approach
- Appreciate and act on organizational change principles
- Be able to define and report using meaningful metrics
- Plan effective communications for improvement
- Be ready to sit the ITIL practitioner examination
This training will prepare you for the following certifications:
- ITIL Practitioner certification
